f you created a website through Namecheap.com, it might be offline due to a "failure of its cooling systems." See below for all the updates; we'll add more as the news comes in.
Namecheap Outage
38 minutes ago
|
August 13, 2026
Estimate: Service Back Online Between 3-3:30 p.m. ET
"Temperatures are consistently trending in the right direction," says CEO Hillan Klein, so the company is "preparing our infrastructure to safely bring customer services back online" via a three-step process:
- Restore all physical network devices.
- Restore all virtual network devices.
- Begin restoring customer services.
"We expect the first two steps to take approximately one hour," Klein says. "Based on current conditions, we anticipate being able to begin bringing customer services back online at approximately 3:00–3:30pm ET. Services will then be restored progressively as we ensure each part of our infrastructure can be brought back online safely."
The affected data center, PhoenixNAP, has a status page that indicates heavy storms sweeping through the Phoenix area caused the cooling issue. “As we noted in our communication at approximately 7:30 a.m. local time, PHX-01 is experiencing elevated white space temperatures caused by multiple utility bump events attributable to overnight storms in the area," it says. The storms were severe enough to topple power poles and cause electrical outages for thousands of residents, according to local news reports.
In a statement to PCMag, PhoenixNAP notes that it sold the data center to RadiusDC in March and that it currently "operates as a tenant within the facility, alongside other colocation customers, and does not own or control the physical plant or its cooling infrastructure."
Service Expected to Resume in 2 to 2.5 Hours
CEO Hillan Klein says, "temporary chillers have now been installed and brought online and are being directed specifically into our area of the data center. We expect this additional cooling capacity to accelerate the reduction in temperature around our infrastructure."
Repairs to a third permanent chiller are also happening at the same time. "The required parts have arrived on site, and we are currently being advised that the chiller should be back online in approximately 2 to 2.5 hours," Klein adds. "At that point, assuming temperatures have returned to safe operating levels, we expect to begin bringing our services back online."
The main concern is mitigating the risk of overheating or longer-term damage, he says.
"We know how disruptive this outage has been for our affected customers, and we are deeply sorry," he tweeted. "We understand the trust you place in us to keep your websites, email, domains, and businesses online, and we know that today we have fallen short of the standard you rightly expect from us. Thank you again for your patience and understanding. We will continue to provide updates as we make progress and will bring all affected services back online as soon as it is safe to do so."